Policies

NEED TO CANCEL?

I understand things happen!  If you are going to be late, or you need to change your appointment please let me know as soon as possible. If you are more than 15 mins late, your appointment will be re-scheduled and a late fee may apply.  Cancellations with less than 48 hours notice will be subject to a fee of 50% of the booked service total.  No Call/No Show is subject to a fee of 100% of the booked service total. *all account balances need to be paid in full before booking another service*

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CLEANING & SANITIZING

Stringent and routine cleaning and sanitation is conducted prior to and during every service. 

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FEELING ILL

 If you are experiencing any symptoms such as fever, cough, sore throat etc. or if you should be self-isolating for any reason, your appointment will be re-scheduled.  I do reserve the right to refuse service if you are unwell.  

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WHEN IT'S NOT QUITE RIGHT

Re-Do Policy​

I pride myself in offering top level services - BUT - sometimes it's just not quite right.  If you are not satisfied with your service, please let me know within 7 days so that I can work with you to promptly correct it.  I am happy to offer a complimentary re-do if there has been a technical error in your service, and in most cases I will either correct it on the spot or book you in for a re-do before you leave. In some cases I am not able to offer a complimentary re-do. Some examples are; you changed your mind, your partner/mother/friend etc. said they didn't like it, you tried something new and it wasn't what you expected, you are in the process of transitioning to a new look.  In those cases you will need to book a regular service to make any adjustments.  Please contact directly with any conc